.tickets-page {
    min-height: 100vh;
    display: flex;
    flex-direction: column;
}

.tickets-nav {
    display: flex;
    align-items: center;
    gap: 1rem;
}

.tickets-main {
    flex: 1;
    padding: calc(var(--header-h) + 2rem) 0 3rem;
}

.tickets-panel {
    max-width: 720px;
    margin: 0 auto;
    background: var(--bg-card);
    border: 1px solid var(--border-soft);
    border-radius: var(--radius-lg);
    padding: 2rem;
    box-shadow: var(--shadow);
}

.tickets-intro h1,
.tickets-success h2,
#ticket-view h1 {
    font-family: var(--font-display);
    margin: 0.35rem 0 0.75rem;
    line-height: 1.2;
}

.tickets-lead {
    color: var(--text-muted);
    margin: 0 0 1.5rem;
}

.ticket-form fieldset {
    border: none;
    margin: 0 0 1.5rem;
    padding: 0;
}

.ticket-form legend {
    font-weight: 600;
    margin-bottom: 0.75rem;
}

.type-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
    gap: 0.75rem;
}

.type-card {
    position: relative;
    display: block;
    cursor: pointer;
}

.type-card input {
    position: absolute;
    opacity: 0;
    pointer-events: none;
}

.type-card-body {
    display: block;
    padding: 1rem;
    border-radius: var(--radius);
    border: 1px solid var(--border-soft);
    background: var(--bg-elevated);
    transition: border-color 0.15s, background 0.15s;
    height: 100%;
}

.type-card input:checked + .type-card-body,
.type-card-body:hover {
    border-color: var(--gold);
    background: var(--bg-card-hover);
}

.type-card-title {
    display: block;
    font-weight: 600;
    margin-bottom: 0.25rem;
}

.type-card-desc {
    display: block;
    font-size: 0.85rem;
    color: var(--text-muted);
}

.form-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 1rem;
}

@media (max-width: 640px) {
    .form-grid { grid-template-columns: 1fr; }
    .tickets-panel { padding: 1.25rem; }
}

.form-row {
    margin-bottom: 1rem;
}

.form-row label {
    display: block;
    font-weight: 500;
    margin-bottom: 0.35rem;
}

.optional {
    font-weight: 400;
    color: var(--text-muted);
    font-size: 0.85rem;
}

.form-row input,
.form-row select,
.form-row textarea {
    width: 100%;
    padding: 0.75rem 0.9rem;
    border-radius: var(--radius);
    border: 1px solid var(--border-soft);
    background: var(--bg-elevated);
    color: var(--text);
    font: inherit;
}

.form-row input:focus,
.form-row select:focus,
.form-row textarea:focus {
    outline: 2px solid rgba(232, 197, 71, 0.35);
    border-color: var(--gold);
}

.field-hint {
    margin: 0.35rem 0 0;
    font-size: 0.82rem;
    color: var(--text-muted);
}

.form-error {
    color: #ff8a8a;
    margin: 0 0 1rem;
}

.form-actions {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
    align-items: flex-start;
}

.form-note {
    margin: 0;
    font-size: 0.9rem;
    color: var(--text-muted);
}

.form-note a {
    color: var(--cyan);
}

.tickets-success {
    text-align: center;
}

.success-icon {
    width: 3rem;
    height: 3rem;
    margin: 0 auto 1rem;
    border-radius: 50%;
    background: rgba(77, 212, 255, 0.15);
    color: var(--cyan);
    display: grid;
    place-items: center;
    font-size: 1.5rem;
    font-weight: 700;
}

.access-box {
    text-align: left;
    background: var(--bg-elevated);
    border: 1px solid var(--border-soft);
    border-radius: var(--radius);
    padding: 1rem;
}

.access-id {
    margin: 0 0 0.5rem;
    font-size: 1.1rem;
}

.access-url {
    width: 100%;
    margin-bottom: 0.75rem;
    font-size: 0.85rem;
}

.access-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
}

.ticket-view-head {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 1rem;
    margin-bottom: 1.25rem;
}

.view-meta {
    color: var(--text-muted);
    margin: 0;
    font-size: 0.92rem;
}

.status-pill {
    flex-shrink: 0;
    padding: 0.35rem 0.75rem;
    border-radius: 999px;
    font-size: 0.78rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    background: rgba(232, 197, 71, 0.15);
    color: var(--gold);
}

.status-pill.pending {
    background: rgba(77, 212, 255, 0.15);
    color: var(--cyan);
}

.status-pill.closed {
    background: rgba(255, 255, 255, 0.08);
    color: var(--text-muted);
}

.view-details {
    padding: 1rem;
    border-radius: var(--radius);
    background: var(--bg-elevated);
    border: 1px solid var(--border-soft);
    margin-bottom: 1.25rem;
    font-size: 0.92rem;
    color: var(--text-muted);
}

.view-details strong {
    color: var(--text);
}

.message-thread {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
    margin-bottom: 1.25rem;
    max-height: 420px;
    overflow-y: auto;
    padding-right: 0.25rem;
}

.message {
    padding: 0.85rem 1rem;
    border-radius: var(--radius);
    border: 1px solid var(--border-soft);
}

.message.customer {
    background: rgba(232, 197, 71, 0.06);
    border-color: rgba(232, 197, 71, 0.2);
}

.message.staff {
    background: rgba(77, 212, 255, 0.06);
    border-color: rgba(77, 212, 255, 0.2);
}

.message-head {
    display: flex;
    justify-content: space-between;
    gap: 0.5rem;
    margin-bottom: 0.35rem;
    font-size: 0.78rem;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: var(--text-muted);
}

.message-body {
    margin: 0;
    white-space: pre-wrap;
    word-break: break-word;
}

.reply-form textarea {
    width: 100%;
    padding: 0.75rem 0.9rem;
    border-radius: var(--radius);
    border: 1px solid var(--border-soft);
    background: var(--bg-elevated);
    color: var(--text);
    font: inherit;
    margin: 0.35rem 0 0.75rem;
}

.reply-form[disabled] {
    opacity: 0.55;
    pointer-events: none;
}

.tickets-load,
.tickets-error {
    text-align: center;
}

.tickets-footer {
    margin-top: auto;
}

.view-footer-note {
    margin-top: 1.5rem;
}